Samasung horrible service

I am very disaapoinyed in the service or lack of. I bought my tv in 2021 April at Makro in brakapan. Last week on monday my Tv just stopped playing. It will not switch on. We have been calling and being sent from pillar to post. We are told technicians say it is too far where we live, they dont work in the area ( Heidelberg gauteng).

How is this evem possible. My biggest regret is the day we purchased the SAMASUNG TV. we have never had such a problem with other brands we use.my Lg microwave was not working a tevhnician came in a day after reporting and the problem was fixed. We have been given two reference number and wasted airtime. Today apparently there are no supervisors or manager to attend to our case. What kind of a sick joke is this.

The two reference numbers given are *** and ***.

I am highly irritated and dissapointed.