1 reviews | Active since Apr 2012
SAMASUNG GAS OVEN 5 BURNER BEWARE DO NOT PURCHASE
We bought a samsung Gas oven 5 burner oven 2022 April. From the start of the purchase of said product it was giving problems the fan made a noise and stopped working take note that no serial numbers was on the unit but in the booklet that we have record of nevertheless the product was replaced 4 months later. During March 2023 yet again oven was giving problems electrical and the smell of plastic burning, take note no serial number on the unit its self again but in the booklet we have proof of this. Unit was replaced. Due8ng August 2023 the 3rd oven replaced by samsung yet again giving problems. Samsung sent out technician to assist said oven was fixed but it wasn't it making a noise when turned on. We contacted Samsung to date to have this matter resolved. On the 21 September 2023 Steven from Samsung SA call informing me that the warranty is void a result of serial number not on the oven but in the booklet what a joke. We have the serial number yet again the booklet. Samsung says our warranty is void and null and Steven informed me that Samsung places the serial numbers on their product but out of 3 ovens there was never any serial numbers on the ovens. Samsung is robbing the consumer selling fong Kong items. Made in China keep in cool place.... Samsung is a excellent product but their gas oven are the worst ill rather buy a fong Kong China product. I do not want the oven anymore 3 oven in a year and a half .. really and now voiding my warranty shame on you Samsung robbing the consumer with your China product....
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Per your mail
We have sent you an email dated 04/10/2023 with our conclusion on this matter..
This mail was never received. Samsung void the warranty as the stickers with serial number were in the booklet all your call are recorded? Indeed your service advisor was failed exposing the truth as he expressed that all serial number were and are reportedly put on every device by samsung which is a lie. As all 3 ovens serial numbers were in the booklet.
Samsung ZA are robbing the consumer with their cheap products, avoiding the truth and or neglecting its commitments to the warranty. This oven wad only 3 months old when we reported the problem come on. We have the serial numbers voiding our warranty because samsung neglected there responsibilities of displaying the serial numbers on units and now it's my problem..... really this is ridiculous for a well known company.... selling China ****
Per your mail
We have sent you an email dated 04/10/2023 with our conclusion on this matter..
This mail was never received. Samsung void the warranty as the stickers with serial number were in the booklet all your call are recorded? Indeed your service advisor was failed exposing the truth as he expressed that all serial number were and are reportedly put on every device by samsung which is a lie. As all 3 ovens serial numbers were in the booklet.
Samsung ZA are robbing the consumer with their cheap products, avoiding the truth and or neglecting its commitments to the warranty. This oven wad only 3 months old when we reported the problem come on. We have the serial numbers voiding our warranty because samsung neglected there responsibilities of displaying the serial numbers on units and now it's my problem..... really this is ridiculous for a well known company.... selling China ****