1 reviews | Active since Jan 2011
Sam really sung me out!!!
How is it that when selling the z-flip 4 you could get it anywhere and everywhere and now almost two years later, Sandton City and Clearwater do not have stock of the original screen protector and sends us to Morningside. That's an inconvenience, please sort this out.
Totally unacceptable. The guy at Sandton City firstly wasn’t going to call Clearwater if I hadn’t insisted him to do it.
Secondly, he was very bold at saying, "well, to maintain your Samsung warranty it has to be done by Samsung." I then asked & if I'm not mobile? he rep****, "there are taxis that go past our morningside customer service centre" - I’m so done with you!
What level of customer service is this???? Needless to say you didn’t even respond to my tweets on X!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM