Sam

Hi Samsung South Africa

My name is Nirvaad Bodasing - i recently procured a samsung z6 Fold (about 5 moths ago on contract). the phone has a tiny crack on the front screen - this happened about about 3 months ago, however the phone was fully operational. Yesterday the phone stopped charging, i took it to the samsung repair store in durban yesterday (31 solstice road, umhlanga) they have advised me that the motherboard is damaged and the i dot have a warranty as a the screen has a slight crack.... The cost of replacing a mother board is R11700 as advised by the consultant. I think it is totally unfair that samsung does not want to replace the monther board for a phone that is only 5 months old???

This is ridiculous!!! I would like a resolution please - i dont see why i should pay for something that was clearly a factory fault - How is this fair??? i would like someone to contact me on the way forward please how can samsung epect me to pay R11700 for a faulty motherbaord - i.e. internal component

my number is ***

Pleas call me urgently - i have purchased a flagship device and this is the treatment i get - i will be writing to Samsung global as well as to epress my frustrations and well as to the consumer protection ombudsman should i not get a resolution