1 reviews | Active since Dec 2016
S9+ Severely Faulty after 8 Months
I am so disappointed in Samsung and I've always been brand loyal from S5 until now. My next phone is definitely going to be a Huawei based on your ********* practices regarding the warranty on my 8 month old phone.
After just 8 months of having my S9+ the board is broken (as per your Samsung Technicians at Dion Wired) and because of that my phone won't pick up any mobile signal no matter what SIM card is in the phone.
But despite how short I've had the phone and how much I expect from Samsung you won't cover a repair or replacement it under warranty because it has small cracks on the screen (which happened long ago - so don't try blame it on that!) and my only option is to repair - at my own cost both screen & board so basically the cost of a new alternative phone? Seriously unacceptable and ridiculous.
I'm honestly shocked at the T&C's you put in place to avoid replacing a phone and product that is clearly extremely faulty. What is the use of a phone that can't pick up signal and that breaks after 8 months, it's just a fancy brick that can use WiFi.
SamsungSA:^LZ
SamsungSA:^LZ
