1 reviews | Active since May 2018
S9 Accessory Voucher disappointment
I got a new contract with MTN when they had the pre-order offer with the Samsung S9, where you got the R500 original Samsung accessory voucher. The new Samsung S9 includes a cover as well. I decided then to rather use my voucher of R500 for another charger. MTN stores don' t stock Samsung original charger they only stock covers. So I went to Samsung Eastgate and they did not have stock either but said they will be getting stock in the week. So before driving all the way out there a week later I phoned them to find out if they have stock of the chargers. They did confirm that they have stock. I then explained that I want to use the voucher, when they informed me that Samsung Stores also don't except the voucher anymore. You need to use your voucher at the Mobile store. Don' t see why I must now spend like R800 for a cover because that is all you can get at the mobile stores. I just think it is pathetic that they can just change the rules regarding the vouchers just like that. So I will be losing out on the voucher and that was one of the reasons I decided to get a new contract phone again. And best part is the voucher expire end of May so I am definitely going to loose out on the voucher. I really do not need a cover. I just want a extra charger.
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
