S8 Dreamkit not delivered after more than 3 and half weeks of waiting

<p>Hi Good Afternoon,</p> <p> This will be my second email regarding my Dream Kit 1 I have ordered on the Samsung Rewards app and still didn’t receive it yet after more than 3 weeks now. I haven’t even gotten any reply on my email below that I send the 1st time and I must be honest I think that is very poor customer service if you tell your customers to use this email address but you get no response whatsoever on it. I have also phoned this number ********** 284 that was given to me by one of your consultants at Samsung call center but you get the message to use this email address with your problem.</p> <p> </p> <p>I really want this problem to be resolved now as I didn’t even use my new Samsung S8 as yet because I am waiting for Dreamkit to put the clear screen cover and phone guard on to prevent it from scratching. I understand there is a backlog apparently and this is delaying the deliver process but this was told to me more than a week and a half ago.</p> <p> </p> <p>Please tell me when I am going to get this Dreamkit delivered ??? Ref nr: ********** 0460</p>