S7 Warranty

<p>My new phone was faulty (screen freezes) from day one but I only got to go back to the MTN when it was about 10 days old. The Samsung representaive told me that it would have to go in for repairs as it was older than 7 days. The phone was in perfect conditon.</p> <p>It was about 4 weeks before I got the chance to go to Samsung customer centre in Nandi drive. During that time the phone got a small scratch on the bottom left hand corner</p> <p>They are now saying in need to pay R4900.00 to have a software upgrade. Because of the scratch they will not honour the warranty. </p> <p>I have tried to speak to someone to explain that I reported a faulty phone in perfect conditon to Samsung ...the call centre tells me a manager will phone me back but they never do.</p> <p>No one has bothered to phone the MTN shop to verify that I did report a fault.</p> <p>It is impossible to speak to anyone senior at Samsung - the call centre screens the calls and then pretends that the manager will phone you back. They DONT</p> <p>I just want my phone fixed - they know they gave me a faulty phone but just flatly refuse to fix it</p>