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Sasha N

1 reviews | Active since Feb 2019

05 Mar 2019, 10:58

S7 up in smoke part2

To whom it may concern.

I am completely and utterly disgusted in your service.

My phone exploded over a week ago due to a faulty product that was manufactured by your company. I have raised the issue and was told the device would be collected. I have had absolutely no response since that time.

A cellphone exploding is not an everyday occurrence and thank God I was not using the mobile when it happened as it could have seriously harmed me. People have lost fingers and arms and blown up cars because of things like this.

I want this issue resolved by close of business today. I am not prepared to wait any longer. This is disgusting service for people who claim to be the best.

Regards Sasha

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply05 Mar 2019, 13:02
Official
Good day Sasha

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
SN
Sasha N's update05 Mar 2019, 13:11
Reviewer Update
That's exactly the response I received before. This is bull they contact you and then you never hear from them again. This is the most disgusting service I have ever received. You clearly do not care about your customers. I mean my phone exploded and all you do is pass the buck to the next person. this is the worst service and I will not recommend Samsung to anyone ever again.
Samsung South Africa
Samsung South Africa's reply05 Mar 2019, 13:36
Official
Good day Sasha

Please forward us your contact details to ***

Regards,
SamsungSA:^SS
Samsung South Africa
Samsung South Africa's reply14 Mar 2019, 13:38
Official
Good day Sasha

Herewith your reference number:    

***

 
Regards,
SamsungSA:^LZ