SN
Sasha N

1 reviews | Active since Feb 2019

25 Feb 2019, 14:19

s7 up in smoke

Hello my mom recently gave me her samsung s7 as my phone had broken. This morning while i was busy with my usual day i heard my phone making a strange sizzling noise. I picked up the phone to see what the sound was. next thing i knew the phone was smoking an caught alight. I am so lucky that i threw the phone down and managed to get away in time. i am not sure how to proceed as i am too afraid to move the phone or even touch it. there is a terrible acid smell in the air. i never imagined something like this could ever happen to me please advise how i should proceed. the phone is just over 2years old. obviously i wont be able to receive calls as my phone is burnt to smithereens so if you could please email me that would be greatly appreciated

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Replies (4)
Samsung South Africa
Samsung South Africa's reply25 Feb 2019, 14:21
Official
 Good day Sasha

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^TL
SN
Sasha N's update25 Feb 2019, 14:32
Reviewer Update
thank you so much
Samsung South Africa
Samsung South Africa's reply25 Feb 2019, 16:04
Official
Good day Sasha

Herewith your reference number:    

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Regards,
SamsungSA:^LZ
SN
Sasha N's update25 Feb 2019, 16:25
Reviewer Update
Thank you