1 reviews | Active since Feb 2019
s7 up in smoke
Hello my mom recently gave me her samsung s7 as my phone had broken. This morning while i was busy with my usual day i heard my phone making a strange sizzling noise. I picked up the phone to see what the sound was. next thing i knew the phone was smoking an caught alight. I am so lucky that i threw the phone down and managed to get away in time. i am not sure how to proceed as i am too afraid to move the phone or even touch it. there is a terrible acid smell in the air. i never imagined something like this could ever happen to me please advise how i should proceed. the phone is just over 2years old. obviously i wont be able to receive calls as my phone is burnt to smithereens so if you could please email me that would be greatly appreciated
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
Regards,
SamsungSA:^LZ
Regards,
SamsungSA:^LZ
