kK
kgharris K

1 reviews | Active since May 2016

09 May 2016, 08:17

S7 Edge , not a mobile device at all

<p>I recently researched mobile phones that suite my lifestyle as I was due an upgrade. After much research online I opted for the Samsung s7 edge , as its marketed as an IP68 waterproof device and there are some videos showing it to be pretty resillient to a fall.&nbsp;</p> <p>Two weeks into my rather expensive 24 month contract , the device slipped from my hand at around knee height while bending trying to plug it into the charger on the ground .&nbsp;</p> <p>The front screen glass shattered and I was gobsmacked .&nbsp;</p> <p>Attempts to register and send the device back to the ADH premium dept have been a joke . They say they have no loan phones and I should contact the local repair agent ( they say they &nbsp;have no spares yet (LOl )from Samsung , and confer that the ADH "premium " service is not working ) I am guessing demand for screen replacements wayy outstrip the ADH capability currentlyt</p> <p>I even tried to contact Vodacom who take zero reposibility for this product and just want to milk long term clients for a massive full contract cancellation and dont even try and escalate ( I was placed on hold for a supervisor that never came to the call Ha Ha Joke , spent an hour holding on a number of attempts.&nbsp;</p> <p>&nbsp;</p> <p>Although the phone still works , and I am a month into the post cracked screen , what about water and dust intrusion into the device now ?? I guess that will be the next excuse used by the manufacturer.&nbsp;</p> <p>&nbsp;</p> <p>My advice if you want to carry a mobile phone at all , dont get the Samsung s7 edge , which in my mind cannot be called mobile at all. &nbsp;I should have gone with the Cat phone as this seems like the only device that can truly be called mobile resilient .&nbsp;</p> <p>&nbsp;</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply09 May 2016, 14:22
Official

Hi Kevin,

 

This is to acknowledge receipt of your complaint.

Please be advised the query is currently escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further discussions on the matter.

 

Regards,

Samsung Team

kK
kgharris K's update10 May 2016, 16:00
Reviewer Update
Thanks for escalating and a loan phone was delivered today .