WE
Wardiya E

1 reviews | Active since Apr 2009

24 Dec 2016, 16:41

s7 edge heating up... will it explode

<p>At the end of September I bought a s7 edge but only started using it in October. The phone has been getting hot and I didn't think much of it. Until yesterday. I left the phone on the bed, had lunch and when I came back the phone was boiling hot. It burnt my hands and discoloured the once clear phone cover. It wasn't working. It froze. I took it to vodacom, being my cell service provider. And after waiting for two hours I was attended to. By this time the phone has switched off. I am so disappointed in this phone and if it wasn't for the costly monthly premium I'm paying, I would change from Samsung. I don't think I would ever be comfortable with the phone. Especially since its known for exploding phones. My 5 year old uses my phone sometimes and I'm so scared that it heats up and burns her or even worse explodes whole she is using it. Sorry but your brand has been tarnished... I hate my rise gold s7 edge. It's so unsafe. </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Dec 2016, 08:21
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung SA

WE
Wardiya E's update03 Jan 2017, 19:55
Reviewer Update

I'm still waiting.... and my phone went back AGAIN! it's heating up again.