S7 Edge DEAD
<p>I have a 5 month old S7 Edge. The phone is dead. The Samsung customer centre said the mainboard needs to be replaced. However, they said that since the phone will be opened, the phone will not be water resistant anymore. If that is true then I asked for a replacement or refund because I don't want a phone that is not 100% functional. They refused because there is a tiny scratch at the bottom left of the phone.</p>
Good day Ismail,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your complaint reference number: ***
Kind regards
Samsung SA
Good day Ismail,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your complaint reference number: ***
Kind regards
Samsung SA
Phone repaired. Still holding back on 5 stars to see how long it lasts.
Phone repaired. Still holding back on 5 stars to see how long it lasts.
Phone repaired. Still holding back on 5 stars to see how long it lasts.
Phone repaired. Still holding back on 5 stars to see how long it lasts.