S7 edge battery exploding

First of all your customer service is the worst i have ever experienced as a consumer. Your service representative lorrein zitha is of no help to customers or to your company. I experienced a back cover lift on my s7 edge, i called my service provider an ask if i could bring it in to have it seen too. When i gave the phone in an was told when to pick it up again, within minutes of me handing the phone over the battery exploded in the face of the technician. This is wat i was told upon me coming back for phone. I was told that if i had the phone in my possesion jus a minute or two longer it wouldve exploded either in my face or my shirt pocket where i always keep it. I was shocked an angry that something like this could happen to a device of this price an caliber. I contacted your online chat support an spoke to a gentlemen who gave me the details of the service email address that i can lodge a complain. I did as requested an was emailed by lorrein zitha. I work in the service industry an have never experienced what i did with her. Kept coming up with excuses aswell an passing the buck. I asked her why a company like samsung doesnt tell its clients of faulty batteries that could possibly explode. All i got from her is that i have to give her all kinds of information she couldve gotten from the service centre where i took my phone. But no, i had to do her work. In the end of all her silly emails, i was told that she wasnt gonna be dealing with me any further an the service centre will deal with me. I ask you this, what the hell has the service centre who did a fantastic job of putting my phone back together again, gotta do with a samsung product that possibly couldve ****ed me or my son who always plays games on my device. I know longer feel safe using your product or keeping it near my family or loved ones. Your representative who blatantly tried passing the buck an making sure your company comes out of this unscathed, made me realise that i cannot let it stay there an let your company get away with this. This battery exploding is not a singular event as many people have experienced this. An for this you should've taken this product off the market, but you dont care about the normal joe on the street but more about profit margins an your reputation. I will do all in my power to make sure people know of this, that i can defiantly assure you of. As for your representative lorrein zitha who doesnt care about clients, well she will probaly be the cause of your demise.