S7 and the useless customer service by Samsung

<p>Never before have I experienced such **** service from any company like I have with Samsung. After preordering my S7 I was one of the first people to have one and have regretted it ever since. My phone is basically a land line as it has to be plugged in all the time. I took it in to your Riverhorse Valley repair center in Durban as it was over heating badly and due to recent reports in the media of how Samsung products over heat and catch fire, I felt that keeping this handset would place my life at risk. Further to the over heating was the rapid battery drain.</p> <p>The first repair assessment I was told there is nothing wrong with my device. I used it for not even a week and back to same issues. Unfortunately due to busy work schedules I was only able to book the phone in again this week.</p> <p>Yesterday I receive a sms saying the phone is ready for collection. On hand over the tech tells me the main board has been replaced and the phone is like a new one. He then puts my cards in and proceeds to turn it on and show me. Needless to say the phone would not turn on.</p> <p>I then get taken to another counter where Lucky tries to assist but is but in by another Indian male tech who tells me it's my fault I must have dropped the phone ( bearing in mind I haven't left the store or even signed for the device yet).</p> <p>Lucky offers to attempt to get me a replacement however the Indian male shouts him down telling him I cannot get a replacement I must book the phone in. Much to my frustration I yet again explain I have not booked the dam thing out yet!!</p> <p>Long story short lucky tells me he will apply for an assessment to see if I qualify for a new phone however it will take 3/4 weeks.</p> <p>I want to thank Samsung for their useless customer service and for ensuring that I will be unable to contact my family and loved ones this Christmas.</p> <p>Absolutely Disgraceful Service!!</p>