S7 and bad service followup

<p>After my previous complaint, I initially received a very generic response. I received a couple of calls after that to give me a warm fuzzy feeling after I responded to their email.</p> <p> </p> <p>My phone has been returned multiple times again since the last review. </p> <p> </p> <p>Initially, the home button clicked loudly like a bic pen. They repaired that after having to order parts again. When I got my phone back the back cover was not installed correctly, even a part of the gasket stuck out. They "repaired" that but the phone was still not sealed properly, the back cover has also been damaged again (or received as faulty from Samsung) which is unacceptable. The screen has also been scratched and damaged.</p> <p> </p> <p>I have raised my concerns with Samsung again but it seems like I'm being ignored at this point. Sthembiso Kunene, (VOC: Senior Customer Service Executive) assisted me initially and requested a full report from SmartLab to which they didn't respond and Samsung didn't follow up on.</p> <p> </p> <p>I understand that most of this has to do with poor service from SmartLab which has been appointed by Samsung to handle the repairs.</p> <p> </p> <p>The service is absolutely pathetic and no care is given to ensure quality service and it seems like very little or no quality assurance was done even after multiple returns of the phone.</p> <p> </p> <p>I'm writing another review in the hopes that Samsung will resolve this issue, preferably by replacing my phone as I have no faith that the phone has been repaired to any reasonable standard.</p>