1 reviews | Active since Jul 2015
S6 Screen broken
<p>My S6 fell and the screen broke As I understand you don't replace the screen for free if the phone is older than 1 year. That's unacceptable! It will cost me R 2 500 (which I don't have) to replace the screen! WHY?</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
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Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Haven't been contacted yet!!!!!!!!!!!!!!!!
Haven't been contacted yet!!!!!!!!!!!!!!!!