QR
Quade R

1 reviews | Active since Apr 2015

18 Jun 2015, 12:03

S6 Edge Mobile Data Faulty

I got my Samsung S6 Edge on the 23rd of May 2015. Since I have had it I have had intermittent issues with he mobile data. It shows that there is connectivity (3G) while browsing but will then just stop loading. It does the same with applications, i cannot log into my banking app at all because the connection is lost the minute i open it. I cant use the tethering on the phone as the connectivity stops working as soon as a device is connected. <br> <br> I have gone as far as doing a factory reset on the phone but still nothing. <br> <br> I called Samsung and they say I need to take it in to a service centre, who cannot give me a loan phone, or tell me how long it is going to take, or what the issue is. The Internet is full of complaints about the same thing, world wide, yet the call centre tells me they are unaware of this issue. <br> <br> What i need is a new phone, and a phone that works. I am a die hard Samsung fan and have had every model of the galaxy series. I am feeling very disappointed in Samsung about this due to them not helping me.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jun 2015, 11:02
Official
Hello Q888,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa