KH
Kyle H

1 reviews | Active since Jan 2014

17 May 2016, 18:49

S6 EDGE BATTERY DRAIN

<p> </p> <p>Dear Samsung,</p> <p>I have purchased a s6 edge and upon so called getting the battery replaced. By TM Electronics My batter life is the exact same there was no change on my battery life I have uninstalled apps, I did a software clean and its still problematic... I am not going to travel another 170km to try and get service from any of your centers. S6 edge comes with a year warranty which was 17th May 2015 it's now 17th May 2016 and I collected my unit from one of your repair centers. I DO NOT BELIEVE THAT MY BATTERY WAS CHANGED AT ALL. I DO NOT HAVE ANY PROOF THAT THE BATTER WAS CHANGED IN TERMS OF A WARRANTY SERIAL NUMBER OR PART NUMBER THAT WAS ADDED TO MY DEVICE I AM UNHAPPY WITH THIS DEVICE AND WILL NOW TAKE THIS MORE HIGHER WITH MY ISP MTN SO THAT THIS CAN BE SORTED OUT!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 May 2016, 09:59
Official

Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the bad service received from TM Electronics. We would suggest booking the device in directly with your service provider seeing that our repair centres are too far away from your residence. You may also contact us on ***for further assistance or information regarding battery longevity on the Samsung device.

Kind Regards

Samsung South Africa