AP
Angelique P

1 reviews | Active since Mar 2009

17 Mar 2015, 15:34

S4 Battery swelling up

My battery of my phone is swelling up again after i replaced it a year ago. I just spoke to a consultant who stated that I have to go into a service centre which is going to cost me money to replace a battery and this a a manufacturing fault. first of all its an inconvenience to me to go to the service centre when the previous battery was delivered to my doorstep, secondly I am supposed to fork out R450 for a battery that will swell up again in a years time? i was previously very impressed with Samsung service in this regard as the previous time they helped me quick and efficiently. Seems that changed very fast...This is seriously making me reconsider my decision to get a Samsung again when my contract expires

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Mar 2015, 16:50
Official
Hello 7stars,

We acknowledge your comments posted on the Hello Peter Consumer Website.

Please accept our sincere apologies for the bad experience you have recieved regarding your cellphone battery. May you kindly take your unit to the closest service centre and have them identify the fault causing the battery to swell up.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind regards
Samsung SA