1 reviews | Active since Sept 2020
S26 Ultra
June 2021 I renewed my MTN contract. Chose the S26 Ultra. R1000 per month for 3 years. I had the phone for about 3 or 4 months and it started giving a "no network" error. Reset, restart, restore...did everything. Went to the closest Mtn, they don't send phones in for repairs, went to the Mtn where I got the phone. They also can't. Found a Mtn store In Vaal mall which agreed to send the phone in. This phone was still in imaculant condition. No marks and cracks and was checked in in good order. After 3 weeks and a lot of phone calls the phone "was rejected" by Samsung because of a crack on the screen (which was not there).
Paying thousands for a phone and having a warranty and it gets rejected by Samsung because of a crack that was not there and it was so small I could barely see it when they pointed it out to me. No way that crack can be the reason for the phone not reading the sim.
Makes you regret ever getting a Samsung product if this is the service.
This Is really not good service for what you pay.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM