S23 promo lies. Samsung SA does not care

It has been over 3 months and what you guys promised with your s23 promo you still haven't delivered. My query has been sitting with Samsung for over 3 months and I'm being pushed from department to department. Their promo department does not care whether you receive your items or not nor what you think of the brand. I used my hard earned money to make this purchase and still have not received what I was told. I have still not been contacted with regards to this. Samsung is really ruining their brand image for me with this last promo and really putting me off making future purchases as my current Samsung device is due for an upgrade next year and depending on how this is handled will determine whether I stick with the brand or not. I am taking this to the National Consumer Commission