S23 Promo

I pre-ordered the S23 in February and received my phone on the 18th of Feb. I purchased the phone in store at gateway. Firstly, I was not advised that I would not be receiving the TAB with the phone. After receiving my phone, I logged the claim for the tab in Feb. My claim was rejected due to missing invoice. The store failed to provide an invoice to me upon purchase. I then called samsung gateway and was not assisted. I msged the consultant who said he will email me but did not send the invoice. I then drove to the store and got a reprint. I logged my claim in feb and have had to chase samsung for any assistance. I received an email on the 4th of April confirming my claim is approved and device will be delivered within 7-14 working days. Today is the 14th working day at 11.18am and still nothing. I am totally appalled at the utter lack of service and care received thus far. I just want to get my device and not have to deal with samsung ever again.