1 reviews | Active since Jul 2016
S23+ pre-order false adverti*****t
I pre-ordered my S23+ at at Samsung online store on the 3rd of February. Prior to that I had received multiple mail advertising the launch of the new galaxy devices which had quite the enticing perks when you sign up/show interest in the device and preorder at a certain time at that time it was by 6 March. The perks included: 1. Increase in storage space for free 2. Free S6 Tablet 3. R2000 voucher 4. 1000 in rewards points
I can confirm I have since received everything with the exception of the R2000 voucher, I have called multiple times sent emails to the escalation team which has proven to be useless, how does an escalation team have a 5/10 days turn around time or is me who doesn't understand the word escalation. It's simple you promised us the perks, I orded the device and I have earned my perks. I have not received anything in writing on why I haven't received my vouchers. Instead whenever I reach out they are ducking and diving and trying to find ways to disqualify me from getting the voucher. Samsung you need to be held accountable for false adverti*****t, you lack integrity, this pre-order adverti*****t was one big ****.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Ever since I received this generic response I can confirm that nothing had happened, the only thing I received was a reference number and no follow up since then. I have have called twice and was told the matter is being escalated which is their favorite response with no actions to back it up. I an truly disappointed in your lack of integrity and no sense of urgency in your customer service department. You don't value your customers at all.
Ever since I received this generic response I can confirm that nothing had happened, the only thing I received was a reference number and no follow up since then. I have have called twice and was told the matter is being escalated which is their favorite response with no actions to back it up. I an truly disappointed in your lack of integrity and no sense of urgency in your customer service department. You don't value your customers at all.