S23 Galaxy Buds2Pro Promo is HogWash

I upgraded my Vodacom Contract to a Samsung S23 Ultra + Galaxy Watch 5 Pro 45mm on 20 June 2023. Part of this decision was motivated by the supposed promo Samsung are running where if you get the S23 series + watch with Vodacom then you can claim a free set of Galaxy Buds2Pro. I filled in my details in the memebers app and sent the confirmation of Upgrade that I received from Vodacom. That was apparently not good enough so they sent an email (***XLJC7) requesting Proof or Purchase which has the device IMEI, date of purchase and store name. It's almost as if they cannot comprehend that it was an online upgrade in which you don't get a till slip/invoice... Nevertheless I had to go pillar to post for Vodacom to send me a proof of purchase document which has all the requirements and now Samsung can still not confirm whether the claim is in order. Their staff have a give a damn attitude and you will be lucky to get a response, I have been using Samsung flagship phones since 2014 but this will be the last cannot believe how I have been ignored and treated.