1 reviews | Active since Feb 2017
S23 Cameras Blurry
I bought a Samsung S23plus, through Telkom and I was very excited for a device as I have been using Samsung for a while now, so I was expecting what I know it for and a more improved device to be frankly.
The device is good, has good features but the camera is so week in places where there is no lighting. Even during the day if I'm in the house and there's no lighting, the photos and videos comes out blurry.
So I reported this, firstly with Telkom and they send me to Samsung, @Samsung they send me to Telkom, so am basically going round and round with no solution. I tried enquiring with Samsung through email, the only thing I was told is settings.
I did write a review on Samsung Members and there are a couple of people with the same issue. Even Samsung confirmed the issue recently but now with so much money involved in the trade between myself and supplier this is not acceptable and I need a solution to this.
Here's a link to Samsung acknowledging the issue: https://www.sammobile.com/news/samsung-galaxy-s23-plu*****era-blur-issue-fix-coming-soon/
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
I am now being told to take the device to the approved Samsung repair cente for checking the device, which means I will not have a device during that period and I have to spend my petrol to get that device to the repairs center, knowing very well that it is a manufacturing/system issue which they are trying to fix with the update which is coming in July.
This is absolutely unacceptable, considering the amount of money people are spending on these devices and for them to throw all the responsibility back at you.
I am patiently waiting for the update as I believe taking the device to the repair center will be a waste of my time and money as I know this is the issue with the S23 series, I mean it is al***** the internet.
I am now being told to take the device to the approved Samsung repair cente for checking the device, which means I will not have a device during that period and I have to spend my petrol to get that device to the repairs center, knowing very well that it is a manufacturing/system issue which they are trying to fix with the update which is coming in July.
This is absolutely unacceptable, considering the amount of money people are spending on these devices and for them to throw all the responsibility back at you.
I am patiently waiting for the update as I believe taking the device to the repair center will be a waste of my time and money as I know this is the issue with the S23 series, I mean it is al***** the internet.