CP
Cale P
1 reviews | Active since Mar 2022
16 Mar 2022, 11:32
S22 Ultra Galaxy Buds Pro Redemption Procedure is Appalling
Absolutely horrible experience with the Promo Team in SA. I don't understand how it takes over 8 days to verify documents of a phone just so I can get the Galaxy buds pro. I would have usually been fine with this but the fact that when being sold the S22 Ultra that the free Buds Pro was pushed in my face so many times, makes the situation worse. Sent multiple follow up emails to the *** email address with no reply back. The call center is also unavailable and being on hold for over 30 minutes with no answer is ridiculous no matter when you phone through. Also being told that this is normal by the standard Samsung Call center is also a very lackluster excuse.
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Replies (7)
Samsung South Africa's replyOfficial
16 Mar 2022, 11:33Good day Cale ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply16 Mar 2022, 11:33
Official
Good day Cale ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
CP
Cale P's updateReviewer Update
16 Mar 2022, 11:40While I appreciate your fast response in the matter here team, I would still recommend your fast action into investigating why your internal processes are being slowed down by your own team and email turn around time being over 8 days. I will await your feedback.
CP
Cale P's update16 Mar 2022, 11:40
Reviewer Update
While I appreciate your fast response in the matter here team, I would still recommend your fast action into investigating why your internal processes are being slowed down by your own team and email turn around time being over 8 days. I will await your feedback.
Samsung South Africa's replyOfficial
16 Mar 2022, 11:43Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply16 Mar 2022, 11:43
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
CP
Cale P's updateReviewer Update
24 Mar 2022, 22:07Wow guys, over a week later and still nothing? If this is what happens when you escalate something I'd hate to see what would have happened if I didn't.
CP
Cale P's update24 Mar 2022, 22:07
Reviewer Update
Wow guys, over a week later and still nothing? If this is what happens when you escalate something I'd hate to see what would have happened if I didn't.
CP
Cale P's updateReviewer Update
31 Mar 2022, 10:57Another week later and still nothing. How are things this slow with a supposedly escalated issue??
CP
Cale P's update31 Mar 2022, 10:57
Reviewer Update
Another week later and still nothing. How are things this slow with a supposedly escalated issue??
CP
Cale P's updateReviewer Update
06 Apr 2022, 15:073rd week gone by now with nothing being done or feedback sent...
CP
Cale P's update06 Apr 2022, 15:07
Reviewer Update
3rd week gone by now with nothing being done or feedback sent...
CP
Cale P's updateReviewer Update
21 Apr 2022, 22:57Guys it's the 21st of April, what is happening here???
CP
Cale P's update21 Apr 2022, 22:57
Reviewer Update
Guys it's the 21st of April, what is happening here???