JVdW
JP Van der Westhuizen
1 reviews | Active since Oct 2022
11 Nov 2022, 06:59
S22 REBOOT LOOP CONTINUES!!!
Almost a month ago I lost all my data due to my brand new S22 that had a reboot loop problem. Last night the phone started doing the same thing. going to loose all my information and data due to this problem. The phone was about to install the software update, restarted and kept restarting. All my clients can't reach me, this is my busiest time of the year, I will have lost alot of sales. This phone is not even 2 months old! This is unacceptable. Im paying more than a R1200 per month for my contract, and my phone keeps causing problems. I excpect Samsung to call the Chatz shop in potchefstroom vyfhoek centrum to give me a new phone TODAY!!!
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Replies (5)JVdW
JP Van der Westhuizen's updateReviewer Update
11 Nov 2022, 07:11I actually took out this contract on 5 October 2022, that 1 month ago!!! I dont understand why samsung products are starting with this issues?? I really need a working phone before 1 pm TODAY! Im a supporter of samsung products but the moment their product are faulty, they don't support you back?
JVdW
JP Van der Westhuizen's update11 Nov 2022, 07:11
Reviewer Update
I actually took out this contract on 5 October 2022, that 1 month ago!!! I dont understand why samsung products are starting with this issues?? I really need a working phone before 1 pm TODAY! Im a supporter of samsung products but the moment their product are faulty, they don't support you back?
Samsung South Africa's replyOfficial
11 Nov 2022, 07:36Good morning JP,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply11 Nov 2022, 07:36
Official
Good morning JP,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
JVdW
JP Van der Westhuizen's updateReviewer Update
11 Nov 2022, 09:32NOT IMPRESSED!!!
I went to the Vodacom Chatz Potchefstroom, vyfhoek. I explained to them the problem once again, they said we have to send the phone to Johannesburg repairs, this only be done on MONDAY, the they to inspect the problem, only then I can maybe get a new phone when they request an OBV. The first time it was the exact same issue, they just reloaded the software and sent back the same device that keeps having this issue. This is unacceptable! CAN @samsungsouthafrica please arrange for me to collect a new S22 TODAY!!!!
I went to the Vodacom Chatz Potchefstroom, vyfhoek. I explained to them the problem once again, they said we have to send the phone to Johannesburg repairs, this only be done on MONDAY, the they to inspect the problem, only then I can maybe get a new phone when they request an OBV. The first time it was the exact same issue, they just reloaded the software and sent back the same device that keeps having this issue. This is unacceptable! CAN @samsungsouthafrica please arrange for me to collect a new S22 TODAY!!!!
JVdW
JP Van der Westhuizen's update11 Nov 2022, 09:32
Reviewer Update
NOT IMPRESSED!!!
I went to the Vodacom Chatz Potchefstroom, vyfhoek. I explained to them the problem once again, they said we have to send the phone to Johannesburg repairs, this only be done on MONDAY, the they to inspect the problem, only then I can maybe get a new phone when they request an OBV. The first time it was the exact same issue, they just reloaded the software and sent back the same device that keeps having this issue. This is unacceptable! CAN @samsungsouthafrica please arrange for me to collect a new S22 TODAY!!!!
I went to the Vodacom Chatz Potchefstroom, vyfhoek. I explained to them the problem once again, they said we have to send the phone to Johannesburg repairs, this only be done on MONDAY, the they to inspect the problem, only then I can maybe get a new phone when they request an OBV. The first time it was the exact same issue, they just reloaded the software and sent back the same device that keeps having this issue. This is unacceptable! CAN @samsungsouthafrica please arrange for me to collect a new S22 TODAY!!!!
Samsung South Africa's replyOfficial
11 Nov 2022, 10:22Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply11 Nov 2022, 10:22
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
JVdW
JP Van der Westhuizen's updateReviewer Update
14 Nov 2022, 12:57Still waiting????
When is something going to be done?
When is something going to be done?
JVdW
JP Van der Westhuizen's update14 Nov 2022, 12:57
Reviewer Update
Still waiting????
When is something going to be done?
When is something going to be done?