1 reviews | Active since May 2021
S21 Ultra Nightmare Edition - Not worth it.
S21Ultra Nightmare Edition
Before investing R28K for a device please consider the below: -The phone does not come with any accessories, not even a charger. At the time I purchased, you needed to claim for the earbuds as a Samsung Gift for purchasing the device via the Samsung website and you get a reference number for tracking which I received. Now my brother purchased the same device a few days after me yet he received his buds. I waited a few weeks later and then queried it with Samsung and was informed of different promotional times for different networks. Vodacom could get it but MTN could not which is weird considering its a Samsung Gift. My issue here is Samsung didn't even get back to me to notify me that i didn't qualify, I needed to query it and all they could do was send me thier TCs. -The device itself overheats, while driving using my navigation and Spotify and connected to my car Bluetooth the device heated to the point of it restarting. Now imagine being lost and needing your GPS and then suddenly off. My brother experiences similar issues when connecting his phone to his TV and there's so many issues online, just Google it. -My brother doesn't actually use his earbuds so gave me his, yes its cool especially for gym and has a touch functionality for changing songs but it's definitely not worth what it's retailing for, the noise canceling functionality is just the buds plugged deep into ur ear drum. I can't imagine the other accessories being different so I'm definitely not gonna purchase any of them. -Now the biggest selling aspect of the Ulta was the camera and to be honest it looks cool but this isn't something that Huwai P20 Pro can't do and device is 2 years old already. For some reason I expected alot more. -At this price range go Apple, they are upfront that they only want ur money but there is a class and quality attached to the device that Samsung just does not have.
Dear Samsung - No need to contact me, I already have a pair of your over priced earbuds and I don't want another, this review is just to give customers some thinking points before purchasing thier next device.
Cheers All
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for posting your comment
We appreciate your feedback and would like to apologize for the inconvenience and undue frustration that this has caused.
Please perform a software update on the phones and if the issue persists, please take it to the nearest Samsung Service Centre for assessment.
Kindly let us know if any further assistance is needed.
Warm Regards,
SamsungZA
^NM
Thank you for posting your comment
We appreciate your feedback and would like to apologize for the inconvenience and undue frustration that this has caused.
Please perform a software update on the phones and if the issue persists, please take it to the nearest Samsung Service Centre for assessment.
Kindly let us know if any further assistance is needed.
Warm Regards,
SamsungZA
^NM
