S21 ultra gift claim

S21 ultra gift claim

Good day,

I am utterly disappointed with the service delivery of samsung!

I have submitted a claim on the 05/02/2021 to which I received a response stating that I would receive my gift in the next 7 to 14 working days.

I have called samsung customer care on 10/03/2021 and spoke to Nomsa and was informed that I will receive a tracking number in the next 8 to 72 hours.

I have called Samsung customer care on 18/03/2021 and spoke to Siyanda and have been informed that he will follow up and give me a call back on the same day to which i am still waiting!

I have spoken to the supposed manager named Alaika and every time I try to call in again she avoids my calls. I am constantly told by the operator that they will get her to return my call and to date i have had no response or any answers.

It has been over 60 days and counting and I still do not have an answer or a way forward as to how and when i will receive my gift which I claimed.

Can someone please URGENTLY assist and advise!