kK
kemantati K
1 reviews | Active since Apr 2010
08 Jul 2022, 14:44
S21 ultra draining battery
I previously reported my phone, S21 ultra I was told by customer care consultants that called me that I must take the phone back to Samsung service centre for an exchange.
When I took it there, the consultants there said that they need an email from customer care. It's been 5 days now and I have not heard from Samsung.
I got my phone in February and it has been faulty, draining the battery and heating up.
It has been taken on to Samsung twice already to be fixed. This time they had said they would replace it.
I am still waiting for someone to contact me regarding this
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
08 Jul 2022, 14:46Good day Kgomotso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply08 Jul 2022, 14:46
Official
Good day Kgomotso ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's replyOfficial
13 Jul 2022, 10:40Good day Kgomotso ,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 Jul 2022, 10:40
Official
Good day Kgomotso ,
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
We have sent you an email to the email address you provided on this post.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM