GD
Gerard D
1 reviews | Active since Sept 2014
22 Aug 2020, 15:18
S20 ultra busted phone!!!!
I made the biggest mistake of getting a samsung S20 Ultra and for choosing a samsung when i upgraded my cellphone contract. Its a R25 000 phone and started giving me problems after only 2 months. Took it to 2 samsung technicians and the phone is still working the way its suppose to. Then samsung told me according to the cpa they must replace my device if its still within 6 months old. And guess what. Telkom and samsung is refusing to exchange the device. Ive had huawei phones for the past 4 years and decided to give samsung another go. BIG MISTAKE!!!!! NOBODY wants to help me and ive had enough. I REGRET the day i upgraded to a samsung!!!!!!!!!!!!!!!
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Replies (2)GD
Gerard D's updateReviewer Update
22 Aug 2020, 15:20still NOT working sorry.
GD
Gerard D's update22 Aug 2020, 15:20
Reviewer Update
still NOT working sorry.
Samsung South Africa's replyOfficial
22 Aug 2020, 15:46Good day Gerard,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
Samsung South Africa's reply22 Aug 2020, 15:46
Official
Good day Gerard,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
