GD
Gerard D

1 reviews | Active since Sept 2014

22 Aug 2020, 15:18

S20 ultra busted phone!!!!

I made the biggest mistake of getting a samsung S20 Ultra and for choosing a samsung when i upgraded my cellphone contract. Its a R25 000 phone and started giving me problems after only 2 months. Took it to 2 samsung technicians and the phone is still working the way its suppose to. Then samsung told me according to the cpa they must replace my device if its still within 6 months old. And guess what. Telkom and samsung is refusing to exchange the device. Ive had huawei phones for the past 4 years and decided to give samsung another go. BIG MISTAKE!!!!! NOBODY wants to help me and ive had enough. I REGRET the day i upgraded to a samsung!!!!!!!!!!!!!!!

0
Replies (2)
GD
Gerard D's update22 Aug 2020, 15:20
Reviewer Update
still NOT working sorry.
Samsung South Africa
Samsung South Africa's reply22 Aug 2020, 15:46
Official
Good day Gerard,

We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
CK