S20 promotional Earbuds plus

Got my s20 plus on March 10 2020. Included in the deal is the Galaxy Earbuds +. They said it will take 2-4 weeks.

3 weeks passed and still I received nothing! Which is actually ridiculous! Then in the 4th week of waiting the lock down happened. Now I understand during the first few weeks of lock down nothing could of been delivered but if their process was quicker and not taken 3 weeks then I would of not been typing this review.

Level 4 of lock down came and courier companies were able to delivery certain items again which included electronics. I called the courier company and they said yes they are delivering as long as the company or is requesting products to be delivered has a permit.

Called Samsung last week which was 1st week of May and the customer service said yes they are starting to deliver again and I will get my Galaxy Earbuds.

This week I called again and guess what? Suddenly they not delivering and saying its due to the courier company and the product not being essential which is total ****! I can buy the same product on takealot and get it delivered within 3 days!

So tell me Samsung, you such a big company and advertising these promotions and guess what you advertising the SAME promotion again now! Yet you can't even give provide the people that are waiting since MARCH their earbuds!! But hey as long as you get our money hey! Pathetic service!