S20 galaxy buds online promo

Absolutely terrible service.

I have purchased a contract with Vodacom for a Samsung galaxy S20 late March 2020, the contract was a 36 month online exclusive deal and was supposed to have included a pair of Samsung galaxy buds, once I received my device and after my set up I proceeded to claim my buds from Samsung members app, to my astonishment there was no option provided to claim them, I then contacted Vodacom to query on the issue in which the representative advised that I had to speak to Samsung regarding the problem, I then contacted a Samsung chat assistant via Samsung members app in which he advised to send a list of details to ***. I sent all the details that was asked of me and after 2 weeks received no response, I resent the e-mail once again and still received no feedback, I proceeded to make 4 calls at different dates to try and get feedback unsuccessfully, I was always met with the same response of the matter has been escalated and I should receive a call in a few days once verified, after many failed attempts I spoke to a call center agent who assured me the matter has been escalated and that he had a look at my e-mails, everything checks out and I should receive a call with a C.I.T.D number to claim my buds in which I was never contacted. I did try again and was then advised to send the same details asked of me before to *** with the exact same result of empty promises and no responses. It has almost been a full year since my purchase in March 2020 with no galaxy buds that was part of my purchase I am sadly very disappointed with the service I have received regarding my issue especially from a such a huge brand and yet I only buy Samsung electronics and appliances.

After seeing all the reviews here it seems to be a common problem of Samsung not living up to their promises.