JK
Jackson K
1 reviews | Active since Jul 2011
21 Feb 2024, 10:53
S 23 ultra once off damage repair.
Disappointed about the service centre referrals for devices bought cash. Samsung used to have something similar to a once of repair service for the S ultra mobile devices.
However, I guess that's changed and being a Samsung loyal for so long i find it disheartening after having an accident with my S 23 ultra that I may have to pay in the region of close to 10k after having paid 30k to purchase a device just to repair it.
Makes me want to review my brand choice further and look into switching to something more convenient an affordable in terms of repairs on a once off damage basis.
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Replies (2)
Samsung South Africa's replyOfficial
21 Feb 2024, 10:55Good day Jackson
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply21 Feb 2024, 10:55
Official
Good day Jackson
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
JK
Jackson K's updateReviewer Update
21 Feb 2024, 17:59Just to add on I really am going through the most difficult of times and at my best I chose the brand because I wouldn't have it any other way and with that said I hope the brand will see it fit to choose me and, in a way, lend a BIG! help to the little guy so desperately in need.
JK
Jackson K's update21 Feb 2024, 17:59
Reviewer Update
Just to add on I really am going through the most difficult of times and at my best I chose the brand because I wouldn't have it any other way and with that said I hope the brand will see it fit to choose me and, in a way, lend a BIG! help to the little guy so desperately in need.