Rudeness and empty promises.

I have a damaged Samsung Galaxy S3, Insurance requires a damage report for me to be able to put a claim through. I got a damage report from a cellphone repair shop and they advised that because the phone has software issues which they cannot assure me that they can fix 100% it would be best to have Samsung write off the device as uneconomical to repair. Explained everything to Samsung Woodmead and told them specifically that we are looking for report stating that the phone is uneconomical to repair they said they would send the report the next morning only for a technician to call me the next morning saying that they are not able to provide such a report as they can fix the phone. I spoke to the lady that assisted initially and she was so rude to me over the phone denying everything she had said the previous day, i feel like we have been ****** as we they could have easily told us that they cant provide that kind of report and then we would have not paid for a report that we already have. When my husband went there to complain and asked for a manager, the lady \Manager"he spoke to was also rude to him. i I actually feel we should get our money back as we didnt get help we wanted."""