dD
dm D
1 reviews | Active since Oct 2016
22 Nov 2021, 10:48
Rude service technician
I have just had the worst experience with your Samsung technician called Tala, he refuses to provide his full name and is being rude. I bought a new Samsung washing machine, it is not working. This technician comes out and tells me I need to arrange for a replacement. It was an online purchase and I provided him with the invoice, he insists that he needs proof of purchase and argues with me over the phone.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Nov 2021, 10:49Good day Dhiraj ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply22 Nov 2021, 10:49
Official
Good day Dhiraj ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
dD
dm D's updateReviewer Update
22 Nov 2021, 11:12Thanks for responding so quickly, I am very frustrated as I can’t seem to get any proper support , not from Major or from Samsung. It’s a terrible inconvenience as I haven’t been able to wash any clothes for a couple of weeks now and it’s a brand new machine. All I want is for your technician to relive this machine and provide a replacement ASAP. Thanks. Dhiraj
dD
dm D's update22 Nov 2021, 11:12
Reviewer Update
Thanks for responding so quickly, I am very frustrated as I can’t seem to get any proper support , not from Major or from Samsung. It’s a terrible inconvenience as I haven’t been able to wash any clothes for a couple of weeks now and it’s a brand new machine. All I want is for your technician to relive this machine and provide a replacement ASAP. Thanks. Dhiraj
dD
dm D's updateReviewer Update
22 Nov 2021, 11:12Sorry meant to say Makro, not major
dD
dm D's update22 Nov 2021, 11:12
Reviewer Update
Sorry meant to say Makro, not major