Rude Samsung employees

it has been 3 months been sent from pillar to post. I wanted tp book the phone and Samsung service store in revonia and the lady told me to go to nicoleway don't know if they work for different companies. Today o went to nicoleway which the Indian lady who book in the phones didn't want to take it. After she was the the one who mess up my phone. I ended leaving the phIm no longer interested. Nkosi has no power at all. Why must i keep on begging him? If he met with Dumsani why he is not telling me the outcome of thier meeting. I dont work with people like Nkosi.one and business card coz she didn't want to book it. im tired of Samsung and the way I getting treated. I was given an email for service and its been over 2weeks now and no reply. Thanks Samsung for *****ing me without baseline