Rude consultant and no response for repair

I took in my phone to Samsung at the beginning of this month and was told id get a quotation within 7 days, i received the quote with ref number CS-*** the following week and paid on the 12th Nov and also emailed them proof of payment. They then promised to fix the phone and a guy called Richard Collinson emailed shamiela, Jessica, lameez to inform that the proof of payment was received. I then enquired with Richard on the 12th Nov if i can pick up the phone on the same day, to which he emailed another lady called Dorothy Vraagom to find out how long the repair was gonna take, to which she rep**** the following day (13th Nov) and said : \Good Morning