rS
refiloe S
1 reviews | Active since May 2014
23 Aug 2021, 10:44
******* treatment from Samsung
To say I am frustrated is an understatement. I bought a brand new Samsung fridge (as my current one stopped working). It was delivered on 27th Jul and HAS NOT WORKED SINCE! I have been in touch with Samsung on an almost daily basis aside from the ridiculous waiting times. Bottom line is, its nearing a month and I STILL don't have a working fridge. I had to throw away all my groceries and the best they can offer me is, we apologise for the inconvenience. Samsung, this treatment is *******!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Aug 2021, 10:50Good morning Refiloe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply23 Aug 2021, 10:50
Official
Good morning Refiloe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
23 Aug 2021, 11:01Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply23 Aug 2021, 11:01
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM