******* Samsung Phone

I visited the Telkom store in Lakeside Mall Benoni on 12 August 2015 and booked my Samsung Galaxy A5 in for repairs as it made a big yellow line across the screen. I received a quotation from the repair centre for an amount of R1287.00 incl VAT as they state the LCD is cracked and when they apply heat it cracks further. They say it is out of warranty. How can this be if the phone is not even 5 months old?!!! I went back to the Telkom store in Lakeside Mall on Saturday 22 August as I am unable to get a hold of anyone by telephone as they are too busy to answer their phones. Finally when an agent assisted me I was asked whether I wish to reject the quotation of R1287.00 incl VAT and have my Samsung sent back to me at a cost of R188.00 inc VAT. I then contacted Samsung who advised me to send my mobile phone to samsung Boksburg to have it checked. I phoned them on 31 August and they told me that my particular Samsung (A5) does not come with the 2 free screen repairs!!! What! Looking at the warranty booklet I received with the mobile phone and no-were does it say the phone comes with it or not with it! I now have to repair my phone at MY COST! I have been without a phone for 3 weeks!