KK
Kim K
1 reviews | Active since Nov 2009
23 Feb 2020, 11:06
******* repair service
Phone into your service centre twice now for repairs. Each time in a matter of 2 days the phone is displaying the same issues. I'm tired of your poor service now. Give me a refund or a new phone. How many times do I have to go through this process. Sick and tired of your *******. Refund or new phone. Your call.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 Feb 2020, 13:10Good day Kim
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^JL
Samsung South Africa's reply23 Feb 2020, 13:10
Official
Good day Kim
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^JL
Samsung South Africa's replyOfficial
23 Feb 2020, 14:53Good day Kim
We have escalated to our VOC team and you will be getting a call shortly.
Regards,
SamsungSA:^TM
Samsung South Africa's reply23 Feb 2020, 14:53
Official
Good day Kim
We have escalated to our VOC team and you will be getting a call shortly.
Regards,
SamsungSA:^TM
KK
Kim K's updateReviewer Update
26 Feb 2020, 11:01No call received at all from Samsung. I really need assistance on this matter.
KK
Kim K's update26 Feb 2020, 11:01
Reviewer Update
No call received at all from Samsung. I really need assistance on this matter.