1 reviews | Active since Jun 2014
******* Customer Service & "Bait and Change" Tactics
They really know nothing about customer SERVICE. I bought a new contract phone and was told I would get a free TV. I did the registration etc. Waited two months and heard nothing. When I phoned them they gave me some ******* about the TV license is on my wife's name and I need a joint license (not a legal requirement - law requires a licence per household - I offered to send my marriage certificate).
Their making their own rules is one thing but not contacting me to tell me that items are outstanding is just plain ******* service.
I actually didn't know about the free TV until I had signed for the phone. For others this is like a "bait and change" scheme for which other countries do have laws against.
As far as I'm concerned Samsung can did their "FREE" TV, I actually need a 4th TV in the house.
They have ruined their reputation with me!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS