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KP
Kay P

1 reviews | Active since Aug 2019

05 Apr 2022, 12:19

Rotten service wrapped in smooth talk.

I logged a call and was told someone I would recieve a call from a technician within 24-48 hours when it did not happen I made it my task to call Samsung daily. A service centre eventually called me requesting an upfront payment before dispatching a technician who would only make it to my house in 7-10 working days. When done with checks we would then wait a further period which they would not say for parts to be sent. How does take 2-3 three weeks just to get a technician out, how do I trust that after making payment they will even get to me in the specified period???

Do I need to beg for service??? After this experience I am never purchasing a Samsung product, this coming from someone whose house is Samsung all the way.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply05 Apr 2022, 12:21
Official
Good day Kay ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^NM     
KP
Kay P's update06 Apr 2022, 10:36
Reviewer Update
Someone called me yesterday and hung up as soon I expressed my dissatisfaction 😌.

Seems you are great at this bad service thing of yours Samsung.
KP
Kay P's update07 Apr 2022, 08:09
Reviewer Update
Samsung called me with regards to my Hello Peter complaints and not the escalation they claimed to have made internally when I last spoke to them. By that one obviously understands that they just wanted to close this complain. Nothing was coming from the call except a long apology which still didn’t solve my problem. It is clear that Samsung only cares about making sales and do not give a thing for the after sales service. I called a repairs place which sent out a Technician within 2 hours to check and by this afternoon the fridge should be fixed as the parts should be delivered. I will never purchase anything by Samsung, I work too hard for my money to use it brands on such.