Rosebank Samsung pathetic service and ******* customers

<p>Bought a Samsung fridge from Rosebank Samsung for R 14000. The sales person was Alpheus and the store manager which was an Indian lady both had disgusting don't care attitudes after selling me the product. When buying it the service was excellent and promises for great quality of service were given . I paid a further R 350 for delivery. When the fridge was delivered to my house the condition was filthy and they had not included the water filter system which they said they would. I then contacted them and head office several times to get the filter system delivered and they always say tomorrow it's coming. Thereafter I tell them that I would like to return the fridge as I am not happy with the service and product. They tell me that I must pay a 20% admin fee of R2800. This is outright theft and is against the consumer protection act which states that companies must give their staff a 6 months guarantee . An admin fee of R 2800 is ridiculous considering that the fridge was not delivered . Please do not buy Samsung products as the service that comes with it is pathetic . </p>