****** AT SAMSUNG IN FOURWAYS MALL

On the 14th October 2018, at around 13:48 I was at Samsung Fourways Mall to purchase tickets from Ticket Pro, for 4 Paw Patrol Live! Race to the Rescue for R 290, for the 20th October 2018 at 4:30pm I was assisted by one of the sales representatives (male). He processed the request for me asked all relevant questions. Then when I was ready to make payment he then informed me that the speed point was not working and that it has been giving them problems from the previous day. I then ask him to use the other speed point from the next teller, he then told me that, that speed point has not been working for a while. I didn’t have cash on me I then had to quickly rush to the ATM the nearest ATM was the ABSA ATM next to Dischem. I quickly went to withdraw some cash. I could only withdraw R 1000.00 as that the only money I had in my Capitec account. I went back to the store to make payment then I realized I was R 160 short. I told the guy that he would have to cancel the request as I was short of R 160 and that was the only cash I had in my Capitec account. The only other money I had was in my FNB account and I was not willing to withdraw from another ATM as the bank charges for FNB are high. The sales representative then told me that he cannot cancel the tickets as he has already printed them. However, he can help me as he had some cash with him and I can send him the R 160 via e-Wallet. I gave him the R 1000.00, I then sent R 160 via e-Wallet to this cell number ********** . I can confirm that this is his number cause he immediately received the SMS notification from FNB. He then handed over the tickets and I left the store. On Sat, 20 October 2018 we went to Ticket Pro Dome to watch the live show, upon entering the venue we were assisted by one on the crew members, she tried to show us where to seat. She then informed us that the was something strange with our tickets as all four tickets where from the same BLOCK, same ROW, same SEAT. Seat 01. She then asked the four of us to take a seat anywhere we could find vacant seats as she went to seek assistance. She then came back with two security guards to asked us to vacate the venue and that only one person could remain as only one ticket was valid. I cannot begin to express the level of embarrassment and disappointment I felt having to ask my kids to leave the venue while the favourite cartoon was live on stage. Needless to say these are 3 year old boys. We went outside to the Ticket office were we had to wait for the venue organizer who then informed us that we were ****** as the sale representative from Samsung Fourways only processed ONE ticket. The rest of the tickets (THREE) he processed then cancelled them but printed all FOUR. He issued me with four tickets knowingly that I might not scrutinize all tickets and seats. to Ticket 1 BARCODE: 1810D4C7DA BLOCK: B RAW: A SEAT 01 DATE: 2018-10-14 TIME: 13:48:45 Ticket 2 BARCODE: 1810D4C7DA BLOCK: B RAW: A SEAT: 01 DATE: 2018-10-14 TIME: 13:50:44

Ticket 3 BARCODE: 1810D4C7DA BLOCK: B RAW: A SEAT: 01 DATE: 2018-10-14 TIME: 13:49:55

Ticket 3 BARCODE: 1810D4C7DA BLOCK: B RAW: A SEAT: 01 DATE: 2018-10-14 TIME: 13:51:45