1 reviews | Active since Jan 2013
RMA process - what a waste of time
The RMA process to get a swap out for a under warranty SSD is a catch 22 (neverending loop) - in short I contacted Samsung 03 April, they advised me to get it analyzed by one of their authorized repair agents, did that, wasted time since the agents basically did nothing, not even a report of damaged, my analysis was more complete than theirs, but that is beside the point, contacted Samsung on the same email thread and turns out in the meantime they contracted HP to handle all returns, got a link to follow, tried it and the Samsung SSD serial cannot work on HP website - no surprises there - which means yet again I am stuck with an SSD that broke under warranty and that Samsung is not willing to help replace. Last time I ever buy a Samsung SSD, the warranty was one of the main reasons, that and reliability, but both are out the window in this instance.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
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Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM