*********** people

Samsung unprofessional & rip-off service

On 28-08-2017 I signed a quote at for screen repair at Samsung Constantia of R2233.06. I was also advised to pay on day of signing upfront, which I did. I get emailed, not even called by Samsung a week later, saying that the quotation amount has changed and I need to pay an extra R439.74. Phone is currently being repaired, and this is now my new quote. No explanation was given upfront to inform that the price might change upon signing or any other reason. I was under the impression that the signed quote, id final, as never was it mentioned that price might change. If this was the case and I was informed upfront, I might have considered taking my phone to another repair centre. I was not prepared to pay almost R3000 for a screen, but am being forced by Samsung to pay as my phone is with them already being repaired.

This is exploiting people, and I feel I was trapped into signing, because IF I KNEW UPFRONT HOW MUCH IT WILL COST, I surely was going to go to another repair centre. Samsung ******* me into signing as they saw the need to get a quick sale from me. I am utterly disappointed and disgusted in Samsung. I will make known to all about this.

Disappointed client Rosdeen Scorgie **********