PB
Phili B

1 reviews | Active since Jan 2017

20 May 2017, 09:58

******* company with such inconsiderate human beings thats works in this place and bad service

<p>I bought an S7 EDGE MONTHS AGO...</p> <p><br />On the 3rd MAY i was o the phon with a client and my phone just went dead. I thought it was just the battery that was flat i tried charging it.. but it became hot and wasn't coming on. On my previous devices i would remove the battery and put it back on again, i tried doin this on the phone only to find that i cant open it...and i mistakenly cracked it on the top corner of the lid.</p> <p> </p> <p>Ilogged a call with ADH to get it fix they never responded and i had to call them and they advised that they cant fix it i muxt contact samsung.</p> <p> </p> <p>Therefore on the 19th Friday i went to Samsung in Riverhorse to get it repaid...they tell me because i tried to open he phone my warrantee is void...*** i am still paying for this phone u trying to tell me that i need to pay for repairs for a phone that broke whiles i was o a call, if they can check correct i never dropped this phone and never spilled water in it...*** i am not paying a cent and i will block vodacome from taking money from my bank account .. i am not going to be bul**** like this **** samsung.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jun 2017, 15:20
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA