******* and bad attitude

on the 22nd August 2015 I took in my phone for repair as it was restarting itself and I wast told that someone will Call me about the progress on my phone and by Monday afternoon no one called me and I called them that's when I was told by Catherine that I have a quote(R700) for a volume button and I asked her if the volume button is the one causing the problem the answer was NO. I asked them to fix the problem n leave the button. The phone was fixed but came Back with signal problem. I took it back after two weeks n there was another quote for R900 n told that they waiting for parts but on the quality check document after repair it stated \network cable reconnected". On the 22nd September the phone starts to restart itself again n I took it in again on the 23rd n within 10min of leaving their premises I get a call from Catherine(Was Rude) that thy need to replace the volume button is the one causing the problem n I have to pay R700 plus sum R350. I said thy shouldn't fix it. I went to collect it on Friday 25th I googled the problem"